Faq
Frequently Asked Questions
On this page, you’ll find answers to the most frequently asked questions from our guests as they prepare for their journey to Africa. From choosing destinations and accommodations to packing essentials, we’ve got it covered. If you don’t find your question here, feel free to email us, and we’ll be happy to assist you.
You can click the question’s title and the answer will expand below.
How do I contact you?
How do I sign up for an adventure?
You can sign up by phone or email, and we need the following information:
Email us with the adventure safari name, date and time that you would like to register for.
Be prepared to give the following information for each participant:
- Full name of each participant
- Address of each participant
- Birth date of each participant
- Passport number and expiration date for each person (optional if you don’t yet have your passport). We will need a photo of your passport ID page early in the process.
- Cell phone number
- Your email address
Phone
Call us at 815-222-2824 with the adventure safari name, date and time that you would like to register for.
Be prepared to give the following information for each participant:
- Full name of each participant
- Address of each participant
- Birth date of each participant
- Passport number and expiration date for each person (optional if you don’t yet have your passport). We will need a photo of your passport ID page early in the process.
- Cell phone number
- Your email address
Can I reschedule my Safari?
Our adventure safaris are frequent, and we always try to accommodate individual circumstances. With proper notice, we allow you to reschedule your safari. Time fences are included in the Terms and Conditions, and with the exception of the non-refundable deposit, the entire amount is refundable with proper notice.
What is the departure point for your safaris?
Typically we can connect to a gateway city from anywhere in the world, and we work with each client to help with airline suggestions. If you have a specific airline you work with, let your travel planner know and they will look at those airlines first.
How many people will attend my safari?
Group sizes vary, but a typical group size is 5. Sometimes multi-generational families all want to travel together, and we have had groups of up to 21 people in a case like that. When we have a large group, we always have multiple safari vehicles. Most tour companies put 10 in a vehicle, but we have found that taking only half that amount will add tremendous value to the experience. If you can imagine 10 people all trying to stand up and get a good look at the sighting, you will begin to understand why 5 or less people would certainly be advantageous. In addition, in South Africa, there are never more than 3 vehicles at a sighting. This contrasts with where you might see upwards of 35 vehicles with other tour companies in places like Kruger National Park, with each guide is trying to squeeze past the next. Chaos generally ensues, and it certainly does not yield itself to a proper animal encounter. And if you elect for a custom safari, and then you only have you and your traveling party in the vehicle.
Are your adventure safaris physically strenuous?
Safaris vary greatly in the amount of physical exertion needed. In general terms, people that can walk a mile on flat terrain have no issues. But if you are concerned in any way, then please contact us and we would be glad to help accommodate your needs.
